Shipping & Returns

Shipping and Return

Selling only to traders

Minimum Order Quantity

The minimum order for new customers from the initial order is 100 € net value of goods.

Terms of delivery

We try to deliver the articles as soon as possible. Partial deliveries are allowed. In case of unforeseeable reasons outside of our responsibility we may resign completely or partially from the delivery. Requirements for compensation because of delayed or failed delivery are in every case impossible.

Dispatch Germany

The carriage of the goods will be effected by GLS. The price for dispatch, insurance till € 520 and delivery to Germany is € 7,90. We reserve the right to choose a different dispatch. Surcharges for express, C.O.D. or island delivery will be charged extra.

Dispatch foreign countries

The carriage of the goods will be done by GLS, Post or DHL and will be individually charged depending on country, value and size of the consignment. The price for dispatch, insurance till € 520 and delivery to Austria or BeNeLux is € 13,90 and for UK € 19,90. We reserve the right to choose a different dispatch. Surcharges for express, C.O.D  or island delivery will be charged extra.

Carriage costs net

Dispatch, insurance and delivery with GLS to Germany
€7,90
1 regular time working day

Dispatch, insurance and delivery with GLS in foreign countries:
AT, NL, LU, BE, DK
€13,90
1-2 regular time working days

CH, LI
€19,90

FR, GB, MC
€19,90
1-3 regular time working days

PL, SK, SI, HU, CZ, IE, PT, ES, HR, NO
€26,90

FI, EE, LV, LT, BG, RO, GI
€31,90

SE
€26,90
2-5 regular time working days

IT, VA
€19,90
2-3 regular time working days

Dispatch, insurance and delivery with DHL in foreign countries:
BE,DK,FR,IT,LU,MC,NL,PL,SE,SK,SI,ES,CZ,HU,GB,AT,AD,VA,SM,CH,LI
€21,90

BG,FI,IE,LV,LT,PT,RO,EE,CY,GR,MT,GI,BA,HR,NO,RS,AL,FO,MK,IS,MT,CY,AD
€37,90

AU,IL,CA,US,PE,JP
€59,90

Please ask us for customs; longer regular time

Please note that charges for customs clearance.
Kroatien, Norwegen, Schweiz, Serbien, Liechtenstein, Albanien, Bosnien & Herzegowina, Färöer Inseln, Island, Kosovo, Mazedonien, Montenegro, Kanaren/E, Melilla/E, Ceuta/E, Gibraltar, Andorra, San Marino, Livigno/I, Campione D`Italia/I, Channel Islands/UK, Australien, Israel, Kanada, USA, Peru

In principle we deliver DAP:
DAP = sender pays freight, consignee pays customs clearance, customs and taxes

C.O.D
Surcharges for C.O.D will be charged extra.
+€10,00 to Germany
+€15,00 to AT

Island delivery
Surcharges for island delivery will be charged extra.
Please ask us for prices.

Express delivery
Surcharges for express delivery will be charged extra.
Please ask us for prices and delivery time.

International delivery with GLS, DHL, UPS
Carriage costs for international delivery will be charged extra.
Please ask us for prices and delivery time.

Return

We do our best to deliver the requested items in best quality. Nevertheless if you have a complaint, please send the goods back after consultation with us. Complaints only possible within 5 days of receipt of goods. Non-free consignments are not accepted by us as it causes inadequate, additional costs. The issue of a credit note for unaccepted goods or goods without considerable faults returned we charge you an amount of 20% of the invoice value.